"The pitcher has to find out if the hitter is timid, and if he is timid, he has to remind the hitter he's timid." Don Drysdale
Ever had a customer do this to you? Don't blink, don't let them see you sweat. Act like you have been there before and be calm. Sometimes you have to fighrt fire with fire, and tactfully and respectfully respond with equal agressiveness to show that you will not be bullied.
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