"It's like snowflakes -- no two are ever alike." - Jason Varitek on catching a knuckleball.
Expect the unexpected, be prepared for that which cannot be prepared for. Sounds difficult, but the art of the sale is often as challenging as catching a knuckleball. Always different, often unexpected and sometimes completely unpredictable. Sales training is no replacement for experience, and all the experience in the world cannot prepare you for some customers.
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